Telecoms

Do customers think calls are too East of centre?

Posted Tuesday 18, September 2007 by: JJG

  Everyone is talking about call centres returning to the UK from overseas outposts such as India. But before anyone raises a bottle of champagne won as an incentive for prompt call responses, think again. The homecoming will need more than an army of locals in the UK to improve the plight of customers as [...]

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